Privacy Policy
Last Updated: January 1, 2025
At Tropical Andamans, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
1.1 Personal Information
We collect information that you provide directly to us, including:
- Name, email address, and phone number
- Date of birth and gender
- Passport or ID details (for permits and bookings)
- Billing address and payment information
- Travel preferences and special requirements
- Emergency contact information
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on our website
- Referring website addresses
- Location data (with your permission)
1.3 Information from Third Parties
We may receive information about you from:
- Social media platforms (when you interact with us)
- Payment processors
- Business partners and affiliates
2. How We Use Your Information
We use the collected information for:
- Service Delivery: Processing bookings, arranging accommodations, and providing tour services
- Communication: Sending booking confirmations, updates, and responding to inquiries
- Permits and Documentation: Obtaining necessary travel permits for restricted areas
- Payment Processing: Completing transactions and sending invoices
- Customer Support: Providing assistance and resolving issues
- Marketing: Sending promotional offers and newsletters (with your consent)
- Improvement: Analyzing usage patterns to enhance our services
- Legal Compliance: Meeting regulatory requirements and legal obligations
3. Information Sharing and Disclosure
We share your information with:
3.1 Service Providers
- Hotels and accommodation providers
- Transportation companies (airlines, ferries, cab services)
- Activity operators (scuba diving, snorkeling, etc.)
- Government authorities (for permits)
3.2 Business Partners
We may share information with trusted partners who assist in operating our business, subject to confidentiality agreements.
3.3 Legal Requirements
We may disclose information when required by law, court order, or government regulations.
3.4 Business Transfers
In case of merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement appropriate security measures to protect your information:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Limited access to personal information (need-to-know basis)
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
5.1 Access and Update
You can request access to your personal information and update or correct inaccuracies.
5.2 Opt-Out
You can opt-out of marketing communications by:
- Clicking "unsubscribe" in our emails
- Contacting us directly
- Updating your communication preferences
5.3 Data Deletion
You can request deletion of your personal information, subject to legal and contractual obligations.
5.4 Data Portability
You can request a copy of your information in a structured, machine-readable format.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Understand how you use our website
- Provide personalized content
- Improve our services
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. The retention period depends on the type of information and the purpose for which it was collected.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Privacy Officer
Email: privacy@tropicalandamans.com
Phone: +91 979 071 4424
Address: NO 68. Maulana Azad Road, Phoenix Bay, Port Blair, Andaman Island - 744102
For EU and California Residents
If you are a resident of the European Union or California, you may have additional rights under GDPR or CCPA respectively. Please contact us to exercise these rights.