Cancellation & Refund Policy

Note: The above cancellation charges are calculated on the total package cost excluding GST and other government taxes.

2.1 Peak Season Bookings

For bookings during peak season (December 20 - January 10, Holi, Diwali), the following cancellation charges apply:

• 45+ days before travel: 25% cancellation charges
• 30-44 days before travel: 50% cancellation charges
• 15-29 days before travel: 75% cancellation charges
• 0-14 days before travel: 100% cancellation charges (No refund)

2.2 Group Bookings

For group bookings (10+ travelers), special cancellation terms apply. Please contact us for group-specific policies.

2.3 Partial Cancellations

If only some members of your group cancel, refund will be calculated based on the revised package cost. Additional charges may apply for accommodation changes.

The following items are non-refundable under any circumstances:

• Processing fees and service charges
• Travel insurance premiums
• Visa fees and permit charges
• Flight tickets (subject to airline policy)
• Special event tickets (scuba diving courses, etc.)
• Customization charges for tailor-made itineraries

To cancel your booking, follow these steps:

1. Send an email to cancellations@tropicalandamans.com with your booking ID
2. Include the reason for cancellation and traveler details
3. You will receive a cancellation confirmation within 24 hours
4. Refunds will be processed within 7-10 business days

Important: Cancellations are effective only upon receipt of written confirmation from Tropical Andamans. Verbal cancellations are not accepted.

5.1 Refund Timeline

• Credit/Debit Card: 7-10 business days
• Net Banking: 5-7 business days
• UPI: 2-3 business days
• Cheque: 15-20 business days

5.2 Refund Mode

Refunds will be processed through the same mode of payment used for booking. In exceptional cases, alternative refund methods may be used with mutual consent.

5.3 Currency and Charges

Refunds for international travelers will be processed in INR. Currency conversion charges and international transaction fees levied by banks are non-refundable.

We reserve the right to cancel or modify bookings due to:

• Natural disasters or extreme weather conditions
• Government directives or security concerns
• Insufficient group size for group tours
• Technical issues or operational constraints

In such cases, we will offer:

• Full refund of the paid amount, OR
• Alternative travel dates at no extra cost, OR
• Credit note valid for 12 months from cancellation date

No refunds will be provided for cancellations due to force majeure events including but not limited to:

• Acts of God (earthquakes, tsunamis, etc.)
• War, terrorism, or civil unrest
• Pandemic or epidemic declarations
• Government-imposed travel bans

However, we will work with you to reschedule your trip or provide travel credits where possible.

We strongly recommend purchasing comprehensive travel insurance that covers:

• Trip cancellation and interruption
• Medical emergencies
• Lost luggage
• Flight delays or cancellations

Travel insurance can protect your investment and provide peace of mind for unforeseen circumstances.

Any disputes regarding cancellations or refunds will be resolved through:

1. Direct negotiation with our customer service team
2. Mediation through a mutually agreed third party
3. Arbitration under Indian Arbitration and Conciliation Act
4. Legal proceedings in Port Blair jurisdiction